Terms and conditions

1. Scope

These terms apply to every offer by YourNxtHome and to every agreement between the platform and a user: a provider, or a visitor searching for homes. A provider is a party that has signed up with YourNxtHome to offer homes. In the app, a provider's environment is called the "agency"; the menu shows it as "My office". By using the platform you agree to these terms.

Provato Playground B.V., established at Stadionweg 294 H, 1076 PH Amsterdam, registered with the Dutch Chamber of Commerce under number 42042123, VAT number NL869441358B01, is the contracting party in every agreement with users of the platform.

2. The service

YourNxtHome is a platform where providers show their listings and where visitors can search and view that supply. Providers enter their homes themselves or have them arrive automatically from their own CRM system.

A provider can also have their homes shown through our accounts on Instagram and Facebook. That is a product besides your subscription; the screen shows the price before you order.

2a. Our role: a platform, not an intermediary

YourNxtHome is an electronic notice board: we bring supply and demand together and make direct contact between parties possible. We do not act as intermediary, agent or representative of a buyer, tenant, seller or landlord. We do not look for parties on each other's behalf and we do not negotiate for anyone.

A purchase, rental or other agreement about a home comes about exclusively and directly between the parties involved. YourNxtHome is not a party to that agreement, and payment for a home does not run through YourNxtHome.

YourNxtHome receives no fee tied to the conclusion, the price or the size of a transaction. Our income consists of fees for platform services, regardless of whether, and at what price, a home is sold or let.

Bidding, negotiating and scheduling a viewing happen outside the platform, directly with the provider of the home.

3. Account and agency

To offer homes you need an agency account. The owner of the agency can invite colleagues as members. You are responsible for keeping your credentials secret, and everything that happens through your account is your responsibility. If you suspect unauthorised use, contact us immediately.

4. Subscription and payment

A provider uses the platform with a subscription. You choose a plan with a number of new homes per calendar month. The plans and their prices are on the pricing page. The prices that apply to your agency are shown in the agency portal. Your plan and its price are fixed in your price list. A new price list applies to agencies that connect after it opens. Paid products besides your subscription have one current price for every agency; the screen shows it before you confirm. If you choose a different plan, your agency moves to the current price list, as set out below. We announce any other change to your prices as set out in section 4d. Prices for providers exclude VAT.

A home counts as new in the calendar month in which it first goes online at your agency: for sale, for rent or as coming soon. Each listing counts: if you offer a home for sale and for rent with two listings, it counts twice; with one listing for sale and rent, it counts once. A garage, storage unit or parking space with its own listing counts as a home; if it belongs to a home, it does not count separately. If a home comes back after being offline for a long time, it counts again. A home that was sold or let counts as offline for this purpose. How long a home must be offline before it counts again is shown in the agency portal.

Your existing listings do not count as new. These are the homes that are online when you connect, and the homes that go online in the stock period after you connect, through your CRM or by hand, in any order. The dates of that period are in your connection confirmation. The period does not end before that end date. We can extend it, and later shorten an extension again, never to before that end date. What counted as existing listings stays that way. If your agency had a subscription with us before, or another branch with your Chamber of Commerce number had one that has ended, you get no stock period unless we agree one with you. What you put online after connecting then counts as new under the rules above.

If you publish more new homes in a month than your plan includes, you pay per extra home.

A higher plan takes effect immediately and applies to the whole current month. The difference for that month is on your next invoice; in the free remainder of the month in which you connect, there is no difference. If a percentage discount on your subscription applied that month, you also get the highest percentage of that month on that difference, even if a fixed-amount discount on your subscription was higher. A fixed amount only comes off the monthly price of your subscription. A lower plan takes effect at the start of the next calendar month. If you choose a different plan, the price of the current price list applies to your agency from then on, as the screen shows it before you confirm.

Besides the subscription there are paid products, such as featuring a property or an AI text. The screen shows the price before you confirm. That price goes on your invoice for the following month. If a paid product produces no result, it does not go on your invoice.

You pay the subscription per calendar month in advance. At the start of each month you receive an invoice with the subscription for that month and what you used in addition the month before: extra homes and paid products.

The rest of the calendar month in which you connect is free. Your first invoice comes at the start of the following month. If your agency had a subscription with us before, or another branch with your Chamber of Commerce number had one that has ended, you pay the whole current month when you connect.

When you connect, you give a direct debit mandate. We use it to collect your invoices, also when the amount differs from month to month. We collect at least 14 days after emailing you the invoice, and the email states the amount and the date. That is the pre-notification period we agree with you. Sometimes we ask you to pay an invoice through a payment link, for example for a high amount. If you want to switch bank accounts, please contact us.

If a collection fails, you receive an email with a payment link for each invoice. You then pay that invoice with that link, online and without logging in. A payment through the link does not change your mandate. If an invoice is still open after a failed collection, we do not collect your next invoice either; it then gets its own payment link. If your bank reverses a collection, that amount remains due.

Before we end your subscription because an amount is open, we send you a final reminder. It lists the open invoices and a final date, at least 30 days after the email. If those invoices are not paid by that date, we end your subscription with effect from the day after, as that email announces. What is open remains due.

If you connect while an introductory discount is running, your connection confirmation states the percentage and the end date. The discount applies only to the subscription; you pay extra homes at the regular price, also while the discount runs. The discount runs until that end date, also if your agency moves to another price list in the meantime. After that you pay the regular price of your price list; that is not a price change within the meaning of section 4d.

A promotion or code is for an agency that is new to us: your agency did not have a subscription before, and no other branch with your Chamber of Commerce number had one that started earlier than yours. You enter a code while it is valid, when you sign up or later in the agency portal; the promotion starts on your next invoice. Each agency has one promotion on the subscription, and it never applies to extra homes. If you enter a code while a promotion from our website is running that has not yet been on an invoice, the code replaces that promotion. Every promotion has its own promotion terms: who it is for, how long it runs and what applies afterwards. The introductory discount is not a promotion. If several discounts on your subscription apply in a month, you get the highest; for the difference after a higher plan, what is set out above about that difference applies. A discount is personal and not transferable. If we end a discount earlier than agreed, we announce it like a price change (section 4d).

A provider buys as a business. The right of withdrawal for consumers therefore does not apply to what a provider buys.

4a. Paid visibility

A provider can have a property featured. The property then gets a frame and the badge "Featured by the provider" on its card in the search results, so that anyone can see this is a paid placement.

Featuring does not change the order of the search results. The sort you choose determines the order, and a featured property does not end up in a list it would otherwise not appear in. The page Order of search results sets out which data does determine the order.

Featuring buys visibility, not a result. We promise no number of impressions, viewings or responses, and how many people see a property depends on what they are looking for.

The term is stated at the point of purchase and starts immediately. Extending adds to the running term and never shortens it.

Featuring goes on your invoice for the following month, at the price the screen shows before you confirm. A featuring that has started is paid in full. If the property goes offline earlier, for example because you take it offline yourself, your CRM withdraws it or a report about it is upheld, the featuring stops and the price stands.

4c. Cancellation and end

Your subscription runs per calendar month until you cancel. An owner cancels in the agency portal. The cancellation takes effect at the end of the current calendar month. The paid month runs out and nothing is refunded. Until that end you can withdraw the cancellation. If you cancel after an announced change, section 4d applies.

At the end, your homes go offline and the connection with your CRM stops. Discounts and promotions lapse. You then receive a final invoice with what you used in addition in the last month, and you pay it like your other invoices. If you used nothing in addition, there is no final invoice.

If the last owner deletes their account, or an owner asks us by email from the email address of their account to close your agency, your agency is closed. If we end your subscription as described in section 8, we can close your agency after the end date, and earlier only in the cases where section 8 allows an ending without a notice period. Closing counts as a cancellation at the end of the current calendar month. Your homes then go offline immediately and your colleagues no longer have access to the agency. Nothing is refunded for the rest of that month. You also pay your final invoice, and any invoice that is still open, after the closure: through your mandate, or through the payment link we email you.

If you cancel without closing your agency, your account and your agency remain. An owner can then log in and see your invoices in the agency portal. If you want to connect again later, please contact us. The overview of your agency's homes and statistics is in the agency portal while your subscription runs. You also receive your monthly invoices and your final invoice by email.

4d. Changes to prices and terms

We may change these terms and our prices. We announce a change at least 15 days before the effective date by email to the owners of your agency, with what changes and from when. This also applies to what the agency portal says about your subscription, such as what your plan contains and how long before a home counts again. With new terms, we send the text.

If you do not agree with a change, you can cancel free of charge until the effective date: in the agency portal at the end of the month, or by an email from an owner to support@yournxthome.nl, from the email address of their account. In that email you state the day on which your subscription ends: not earlier than the day we receive your email, and at the latest the day before the effective date. You pay nothing for the days after your end date: what you already paid for those days is refunded, and if that invoice is still open, we reduce it.

A new price applies from the first invoice for a month that starts on or after the effective date. For what you already ordered, the price at the moment of ordering applies. If we lower a price for your agency, or change a period or number in these terms or the agency portal in a way that is only more favourable for every agency, that applies immediately. If such a change is part of a new price list for your agency, it takes effect with that price list. Another change in your favour can take effect earlier if you agree to it. The price of a single order is shown on the screen before you order, and applies to that order.

5. Content and liability

The provider of a home is responsible for the accuracy of the published information. Although we complete address and property data from the Dutch Register of Addresses and Buildings (BAG) where possible, YourNxtHome accepts no liability for inaccuracies in listings.

Where we show a calculated value ourselves, we say what it is. A model value is a calculated indication based on data from comparable homes, produced without anyone seeing the property. It is not a valuation and has no legal status.

Towards a provider, we are only liable per agency for direct damage, up to a maximum of 3 months of subscription at the regular price of that agency's plan at the time of the event that caused the damage. If that agency had no plan at that time, the regular price that then applied to the smallest plan applies. We are not liable for lost turnover, lost commission or other consequential damage. This does not apply in the event of intent or conscious recklessness on our part.

6. Order of search results

The order of homes in the search results depends on what you search for and on the sorting you choose. Paying does not buy a better position, and positions are not auctioned. YourNxtHome offers no homes of its own, so there is no own supply that we could favour.

A provider can buy paid visibility for a property: it then gets a frame and a mark on its card. Such a placement is recognisable as such and stands apart from the search results. It does not change the order and does not add a property to a list it would otherwise not be in. The page Order of search results sets out which data determines the order and which expressly does not.

7. Intellectual property

All rights to the platform, the software, the design and the content created by YourNxtHome belong to Provato Playground B.V. By uploading content or having it come in through your connection, you give us permission to show it and to edit it for that purpose, such as cropping it or using it in a video or post: on the platform and, with the home it belongs to, on the channels in section 2 and in campaigns you order. Documents you show to searchers may be used by the assistant Nxt to answer searchers' questions about their content. For other use in our own promotion, we ask your permission first. As a provider, you warrant that you may give this permission, also for photos and texts by others, and you indemnify us against claims by third parties about this.

8. Reporting, review and termination

You can delete your account at any time through your account settings. If you are the last owner of an agency, this also closes your agency, as described in section 4c.

We can take a home offline, and in doing so also disable its photos, or end the agreement. We do so in case of a breach of these terms, for content that is contrary to the law, if the law or a competent authority requires it of us, and for non-payment (section 4). If we end the agreement, we can also close your agency after the end date, as described in section 4c. We act carefully, objectively and proportionately. If we take your home offline, it stays offline until a staff member reverses that decision, also if it comes from your CRM.

Reporting. If you believe content on the platform is illegal or contrary to these terms, you can report it through the report button at the bottom of any property page. No account is needed. We ask for your email address so we can send you the decision.

Review. Reports are reviewed by a person. We do not use automated means to assess or remove content. The reporter is informed of the decision, including where the report is not followed.

If we intervene. If we take a home offline for a reason set out above, or end the agreement, you receive a reasoned statement by email: what the decision is and how long it lasts, on which facts it rests and whether it follows a report, which reason from this section we apply, whether automated means were used, and what you can do about it. We announce an ending of the whole agreement at least 30 days in advance, unless the law or a competent authority requires us to stop earlier, in the event of repeated breaches of these terms, or where the law allows us to end it immediately; you then receive the reasoned statement at once. You can always respond at support@yournxthome.nl; a staff member then looks again and lets you know the outcome. You can also go to court and lodge a complaint with the Netherlands Authority for Consumers and Markets.

9. Governing law

These terms are governed by Dutch law. Disputes are submitted to the competent court in Amsterdam.

If the Dutch and English texts differ, the Dutch text prevails.